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108. EzeScan installer fails with unable to open the package error
This issue is typically the result of installing EzeScan from within a Zip file. It is always best practice to unzip the EzeScan CD .zip file into a folder and then run setup.exe.
The MSI installer displays the error as it is looking for the MSI install files in a temp folder (usually C:\WINDOWS\Installer)
To correct please do the following:
- Login to the PC using an account with local administration rights
- Extract the installation Zip file to the local HDD for example "C:\ezescan_cd"
- Open command prompt and change to the path to Packages subfolder for example, "cd C:\ezescan_cd\Packages"
- Type in the following command "msiexec /i ezescan.msi /L*v ezescan.log"
- Follow the prompts on the install screen until the error occurs
- Close the installer and open the ezescan.log file that is created in the packages folder. You will see some lines like this.
Package we're running from ==> C:\WINDOWS\Installer\1a8d065.msi Opening existing patch 'C:\WINDOWS\Installer\1a8d066.msp' In this instance the folder path is C:\Windows\Installer
- From the EzeScan CD rename the EzeScan.msi file to the msi file the log is looking for. In this instance 1a8d065.msi
- From the EzeScan CD rename the EzeScan_Patch.msp file to the msi file the log is looking for. In this instance 1a8d066.msp
- Copy the two newly renamed files into the specified folder.
- Run the Setup.exe again and the installer should load correctly.
Please contact us if you require further assistance.
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