When using the EzeScan EDRMS (Profile Form) functionality with DM Explorer 5.3 the Profile Form does not show when F4 is pressed.

To resolve this issue you must upgrade EzeScan to version 4.2.135 or higher. For assistance please contact EzeScan Support.

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The Kofax VRS driver does this by design. To stop the VRS driver from prompting the operator to load more documents (after the scanned batch is complete), please perform the following steps.

  1. While scanning right click the VRS icon on the system tray and launch the "Admin Utility"
  2. On the Errors tab change the "Out of Paper" error from "Auto Resolve" to "Return Error" and then save.
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Although the EzeScan application is English, the following OCR languages are supported in EzeScan 4.2.170 and above.

Afrikaans
Albanian
Aymara
Basque
Bemba
Blackfoot
Breton
Bugotu
BulgarianByelorussian
Catalan
Chamorro
Chechen
Corsican
Croatian
Crow
Czech
Danish
Dutch English
Esperanto
Estonian
Faroese
Fijian
Finnish
French
Frisian
Friulian
Gaelic (Irish)
Gaelic(Scottish)
Galician
Ganda
German
Greek
Guarani
Hani
Hawaiian Hungarian
Icelandic
Ido
Indonesian
Interlingua
Inuit
Italian
Kabardian
Kasub
Kawa Kikuyu
Kongo
Kpelle
Kurdish
Latin
Latvian
Lithuanian
Luba
Luxembourgian
Malagasy Malay
Malinke
Maltese
Maori
Mayan
Miao
Minankabaw
Mohawk
Moldavian
Nahuatl Norwegian
Nyanja
Occidental
Ojibway
Papiamento
PidginEnglish
Polish
Portuguese (Standard)
Portuguese (Brazilian)
Provencal
Quechua
Rhaetic
Romanian
Romany
Ruanda Rundi
Russian
Sami
Sami Lule
Sami Northern
Sami Southern
Samoan
Sardinian
Serbian (Cyrillic)
Serbian (Latin)
Shona
Sioux
Slovak
Slovenian
Somali
Sorbian (Wend)
Sotho Spanish
Sundanese
Swahili
Swazi
Swedish
Tagalog
Tahitian
Tinpo
Tongan
Tswana
Tun Turkish
Ukrainian
Visayan
Welsh
Wolof
Xhosa
Zapotec
Zulu

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When importing or scanning large images (i,e, A0, Colour, >= 200 DPI) into EzeScan they may fail to load due to Windows 32 Bit Operating System memory limitations.

To resolve this issue

  1. Ensure that the workstation has at least 4GB of RAM installed and upgrade EzeScan to version 4.2.176 or higher.
  2. If your PC is running a Windows 32 bit operating system (XP 32 bit, Vista 32 bit, Windows 7 32 bit) then changes to the workstations Operating System configurations are required to better support large images (Note: Windows 64 bit Operating systems do not require any Operating System configuration changes)

Warning: The following 32 Bit Operating System configuration instructions may cause unexpected behaviour to occur such as services and drivers failing to load. These instructions are for informational purposes only, and should be implemented at your own risk. If they should cause problems you should consider reverting back to the prior configuration settings, and then consider upgrading the PC to a Windows 64 bit operating system to see whether that provides a more permanent workaround.

A) Windows XP 32 bit Instructions -

  1. Right click on “My computer” and select “Properties”.
  2. Click on the “Advanced” tab.
  3. Click on the "Settings" button under “Startup and recovery”.
  4. Click on the "Edit" button under “System startup”.
  5. In the boot.ini file add “/3GB” to the end of the appropriate section.
  6. Save the changes and then restart the PC.

[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect /3GB

B) Windows Vista 32 bit and Windows 7 32 bit Instructions -

  1. Open "CMD" and execute the following command BCDEDIT /set increaseuserva 3072
  2. Restart the PC.
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If you are seeing the following error message reporting that your scanner is offline:

Then try these suggestions first to fix it:

  1. Make sure sure the scanner power cable is still plugged in.
  2. Make sure the scanner is turned on.
  3. Make sure the scanner USB cable is still plugged into the scanner and the same PC USB port.
  4. Make sure no other scanning applications are using the scanner.
  5. Use the EzeScan Job Admin form, scanner tab, SELECT SCANNER button to try and reselect the scanner.
  6. Verify the job settings for scanner name, ADF, duplex, colour and pages to scan are correct.

If it's still randomly going offline then try these 2 suggestions:

  1. Disable the scanners power saving feature. The scanner's power saving feature could be forcing the scanner to go offline after # number of minutes. To fix this issue either turn off the power saving feature or adjust the setting so it uses power saving mode less frequently. This setting can usually be found on the scanner's UI panel - for more information please refer to the manufacturers documentation.

  2. Disable the PC's USB ports power saving option. The  Windows power management settings could be allowing the USB hub device to be turned off to save power. To disable this setting open Control Panel > Administrative Settings > Device Manager > right click on the USB Root Hub node under Universal Serial Bus Controllers > select Properties > select the Power Management tab > untick Allow the computer to turn off this device to save power > Click OK (refer to screenshots below for more info). Repeat this process for each of the USB Root Hub nodes if there are more than one.

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According to the Fujitsu Scanner Driver Manual Troubleshooting section here's what it has to say about the error message

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Insufficient memory. (DS41001)

Cause:

There is not enough memory for tasks such as scanning and image processing. The driver program consumes a lot of memory space for

caching (when Ram cache or /Use Both Memory is selected) or for processing images. Because of this, insufficient memory is likely to have occurred.

Resolution:

  • Lower the resolution.
  • Don't use the following image processing settings: Dropout Color="None" and Image Rotation.
  • Lower the Automatic Page Size Detection Priority.
  • Don't compress the file when saving it.
  • Select a caching mode other than "Ram cache" or "Use Both Memory."
  • Increase virtual memory

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What EzeScan recommends

We have found that the Fujitsu Fi Series TWAIN driver is quite susceptable to this error, when scanning in Colour, 300 DPI, duplex with Auto Paper Sizing turned on.

In our application, we have made sure that the scanner Dropout Color is not set to 'None' and the scanner Image Rotation is set to 'off'.

We are also setting cache mode to 'None' when Auto Paper size detection is enabled.

So we suggest to:

  1. Consider turning off auto paper sizing, if you are just scanning A4 pages. Set your paper size to A4 instead.
  2. Consider lowering the resolution from 300 to 200 dpi if possible.
  3. Consider upgrading the scanning PC to run Windows 7 64 bit instead of a Windows 32 bit operating system (Typically XP or Vista). Make sure it has at least 6GB of ram minimum.

We are contacting Fujitsu to see if they have any plans to fix these issues in the current fi- series scanners, and in any new models that are being brought to market.

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Versions error is appearing: 4.2.228 and 4.2.244.

To remedy this problem, you must reinstall .Net Framework 4.0. Once completed reinstall EzeScan.

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Firstly confirm that the operator is logged into the Authority web client before loading EzeScan.

If the error is still appearing the cause of this is most likely due to a group policy not allowing Authority to write into the Registry.

The registry location is as follows

HKEY_CURRENT_USER\Software\CIVICA\Authority

The last five string keys should be populated with values.

Another way to check is by using the AuthAPITest.exe in the C:\Program Files (x86)\Civica\EDMS folder.

Click the “Check Authority Active” button. It should return “True”

If the issue persists please log a request to civica with this troubleshooting information.

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To enable border removal on the Canon DR-9050/7550/6050C please follow these instruction:

  • If your Button Interface is active, please press close.
  • Select Admin > Jobs (F6)
  • Select 'Advanced' on the Scan Tab
  • Check the 'Enable Custom Settings' box
  • This will allow you to select the 'Scanner Custom CAPS' tab
  • In the 'Desired Caps' box enter '32805=2'
  • Click 'Apply' and 'Save' and 'Close'

This will activate border removal on the above mentioned scanner models.

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If EzeScan is required to be used in a Citrix / RDS /VMware view style environment then the EzeScan configuration needs to be configured as a per user application instead of a standard workstation configuration.

The way this is configured is that a "master" configuration is stored in a folder (In the EzeScan Authority Server) and when a new user or a new user (or configuration changes have been made to the "master") EzeScan will pull down the new configuration to deploy to the user.

Please note: that this configuration is designed for use under our concurrent license model only.

-----------------------------

To set this up this, follow the settings below.

  1. Setup master configuration
    1. Confirm EzeScan is on 4.3.150 or above.
    2. In the C:\Program Files (x86)\Outback Imaging\EzeScan\Resources\Override.ini -> Add the following line under the [Folder Paths] section
      Common Data=%APPDATA%\Outback Imaging\EzeScan
      Save the file in C:\Program Files (x86)\Outback Imaging\EzeScan\
    3. Load EzeScan -> Select Admin -> Workstation Options -> Config Tab
      Confirm the Application data directory is pointing to the respective users APPDATA path -> Click Save to close
    4. Configure the license and workflows as required.

  2. Configure Deployment Settings
    • It is now time to configure the configuration profile share to allow other users use this configuration. Please refer to section 8 of the EzeScan Authority Service user guide.
    • This is available to download from the EzeScan downloads section (required to be logged in)

  3. Test EzeScan
    1. Log into EzeScan as the current user, confirm all jobs and license is ok.
    2. Log into EzeScan as completely new user(another session) and confirm all jobs and license is ok.
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