118. EzeScan user receives a message Authority6 client is not connected when trying to browse to Civica Authority

Firstly confirm that the operator is logged into the Authority web client before loading EzeScan.

If the error is still appearing the cause of this is most likely due to a group policy not allowing Authority to write into the Registry.

The registry location is as follows

HKEY_CURRENT_USER\Software\CIVICA\Authority

The last five string keys should be populated with values.

Another way to check is by using the AuthAPITest.exe in the C:\Program Files (x86)\Civica\EDMS folder.

Click the “Check Authority Active” button. It should return “True”

If the issue persists please log a request to civica with this troubleshooting information.